Actually Satisfied
 Good Afternoon! My wife and I recently purchased a 2000 26 ft. Montery 262.
Our original contact was with Brad Butcher who was extremely professional, highly accessible and a great liaison with the buyer. Our sales experience was nothing short of fantastic!
Monica Ischinger handled our closing and could not have been more professional and helpful. Monica was extremely pleasant to work with and went to great lengths to make the close as uneventful and timely as possible, to include intervening with a rude and uncooperative marina during the pick-up.
My wife and I are particularly grateful to Rachel Ling Dyals for her monumental effort in resolving a very difficult situation.
Our title paperwork was sent via FedEx to our office, acknowledged as delivered, but was nowhere to be found.
FedEx was not helpful and the challenge was to replace the title.
This is where Rachel demonstrated her superstar abilities!
To compress the story, Rachel had to deal with every possible uncooperative scenario imaginable to include the former owner, the State of New York, the original loan bank, etc. to replace the title.
Only through her creativity and resourcefulness did she reach out to the Director of the Maryland DNR Licensing Office to request a waiver (see below) who was kind enough to grant one, while also contacting our bank to update them on the situation.
Bottom line, Rachel is one in a million and saved the day for us!
Thanks again to your team for making our experience with POP Yachts International an absolute delight.
We look forward to referring your company to all who will listen!
Jeff and Lorraine W. (Lake Shore, Maryland)
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